Support
V2Run is a small app made by a small team. The fastest path to help is the contact form below — write what you tried, what you expected, what happened. We read every message.
A reply will land in your inbox within 1-2 business days. If the matter is urgent and you do not hear back in 5 business days, please send a follow-up.
Frequently asked
I lost the device my vault was on. Can I recover the configs?
If you had iOS encrypted backup enabled, restoring the device from that backup will bring V2Run's data with it. We do not run a cloud backup ourselves — there is nothing for us to "recover from our side." This is intentional: a vault that any company can decrypt for you is not a vault.
Does V2Run connect me to a VPN?
No. V2Run stores VPN configuration strings — text that another VPN client can use. The app itself does not connect anywhere. To actually use a saved configuration, copy it from V2Run and paste it into the VPN client you trust.
Face ID asks every single time. Can I extend the unlock?
By design, every reveal/copy/export of a sensitive field re-prompts. There is no "remember for N minutes" option for sensitive fields — that would defeat the threat model. Auto-lock in Settings controls how quickly the App relocks itself after backgrounding (immediately, 1 min, 5 min, 15 min, never); biometrics still gate every sensitive reveal regardless of the auto-lock window.
I want to erase everything in the app — every config, every folder, every note.
Tap Settings → Erase all data. The confirmation dialog wipes every saved config (after overwriting the ciphertext with zeroes), every folder, every tag, every note, the audit log, and the master key. After that, the App reopens at the onboarding step 01.
The "QR scan" button just shows "camera off."
Camera permission was declined at first prompt, or it was revoked later. Open the iOS Settings app → V2Run → toggle Camera back on. The decoded text never leaves your device — V2Run does not even send camera frames anywhere; it scans on-device with AVFoundation's metadata output.
Will V2Run go paid or become a subscription?
V2Run ships as free with no in-app purchase. If we ever add a paid feature, it will be a clearly separate purchase and will not put any existing feature behind a paywall.
Can I import multiple configs at once?
Today the Add screen accepts one config per save. The next minor release will add bulk paste — separate configs by newlines, V2Run will parse and save each one in turn, asking you to assign a folder/tag for the whole batch.
I have a feature request.
Use the contact form above — tell us what flow you wish existed and why. We do read every message and we keep a public-ish roadmap in our heads. Concrete, scenario-based requests beat generic "please add X" — be specific.